Our Support Center

I was a CollegePro student painting franchisee at 18 years old and ran a franchise with 10 employees. From there, I joined the franchisor side as a general manager and then promoted to VP where I oversaw the recruitment and training for over 200 franchisees (Carmelo being one of them haha). I then ran my contracting business for 10 years, operating a multi-million-dollar business with multiple crews and now back to my painting roots. As the VP of operations, I oversee our corporate territory, our operations team that helps and supports our franchisees and play an integral role in the selection process of our new franchisees. Having been a franchisee and business owner before gives me a great perspective when supporting our franchisees!

I have extensive background in coaching high performance in independent franchisees helping them achieve personal goals in business volume and profitability. Over the last decade, I have personally launched and trained over 300+ franchisees in the residential painting space across the US and Canada with a success rate of over 95%. It is very gratifying to know that you’ve paid a small part in helping an entrepreneur realize their dream of business ownership! Having additional decades worth of experience both as a franchisee and franchisor, instilled in me a deep appreciation for the owners that I have the privilege to serve. I understand the joys and trials of what they go through because I’ve lived it myself! I believe that learning is “doing” and that I, as a leadership professional, have a responsibility to empower those whom I work with to achieve their potential.

I have master’s degree in polymer chemistry and have worked in the paint industry for my entire professional career both in R&D and manufacturing. As a manufacturing manager I oversaw the production of hundreds of thousands of gallons of paint and worked on process and formulation improvement. At Spray-Net since 2015, alongside our founder I have my name on our 3 patents. I am always on the look-out for new chemistries, better ways of doing things and improving both the durability and ease of application of our products. I especially enjoy launching new products as innovating is what we do best at Spray-Net!

I met Carmelo when he was a CollegePro student painter when I was working at the paint store preparing his paint. A few years later, in 2012 I joined Spray-Net and have literally done it all! I started in after sales support, then sales for a few years where I personally sold for over $5M in revenue,
oversaw our corporate production teams, temporarily ran a franchise and most recently supporting franchisees. I’ve seen a lot and excited to share my experience with new franchise owners as we expand across North America!

I have been working in customer service my entire life. I actually worked with Pat (our COO) at CollegePro running his operations before owning my own restaurant franchise. I love working with customers and helping my teams excel and reach their goals. At Spray-Net I ensure our customers are happy,
run our corporate production teams and help with onboarding new franchisees. My biggest satisfaction is seeing franchisees attain their goals through their hard work and determination.

I have spent my whole career in the Paint and Coatings Industry. I had the opportunity to teach at Williamson College of the Trades in their Paint and Coatings Program. Before then I held various positions in paint companies including launching my own business in 2015. I have a wide range of experience both in the technical aspects of painting as well as teaching and training. I look forward to working with the exceptional team assembled here at Spray Net. I define success as using one’s gifts and abilities to lift those around you, to the end that they then in turn become a success.

I have been working in customer service and relationship development for the past 15 years. I am passionate about helping others navigate different options in reaching their goals as well as being there to support them; it is extremely rewarding. Working at Spray-Net gives me the opportunity to work alongside an amazing team that will help me grow and acquire new skills.

I’ve been with Spray-Net since the summer of 2013. I began as a part time field technician while I was finishing my studies. By 2016, after having been promoted to team lead, I oversaw our corporate teams in one of our territories. This experience was vital to my current role as production field trainer for franchisees.

I started my Spray-Net journey when my cousin and I started the first US franchise. I worked with the corporate team during this time on a couple of different projects. When they needed another trainer for the US they gave me a call and I have loved training new franchise owners ever since! The ability to pass down my knowledge and prepare new franchisees for success is so fulfilling. I love our product and am extremely passionate about Spray-Net!

Prior to Spray-Net I worked at Apple for 10 years while always having an interest in the home remodeling space. At SprayNet, I spent some time taking care of the customer experience before running a full-time production crew while doing sales. I’m happy and willing to transfer what I’ve learned to new franchisees in the onboarding process!

Before joining the Spray-Net team I was working as an accountant for the external accounting firm that was handling the Spray-Net financial statements since 2016 so you could say I was part of the team since then. In my role as the external CPA I got to learn the business inside and out and happy to be a more integral part of the growth going forward!

I started in 2016 as Customer Experience Manager building the customer service team and systems, while simultaneously working on the development of our internal custom software the Spray-Network. This transitioned to project management of Spray-Net’s software development, creating a basic framework for our continual development and reporting for both internal processes and franchise field and customer relations.

I started at Spray-Net in 2016 helping to build our distribution center from scratch. I have several years of experience in global logistics, warehousing and distribution as well as a green belt in lean six sigma with emphasis in continuous improvement and new technology implementation. I now oversee the distribution center and make sure to get the right product shipped out and top our franchisees in time for their jobs!

I’ve been with Spray-Net since 2013 where I started as field technician, then painter and ultimately a team lead. In 2017 I became interested in how we make our paint, learned from our in-house experts and am now the paint manufacturing manager. I have enjoyed working with our great team and am excited to see how much more we can grow.

I joined Spray-Net in 2016 and help the manufacturing team with custom color matches as well as quality control. I especially enjoy my role as a technician finding and testing new solutions to make our coatings more resistant and more user friendly!

After being in the restaurant business for 20+ years, I sold my business in 2012 and joined Spray-Net as our corporate territory general manager. This role taught me the ins and outs of the business and I eventually settled on my current role on our manufacturing team making paint for our franchisees!

I am excited to bring more than 15 years of upper management and executive leadership experience to the Spray-Net team. I have overseen all aspects of marketing in several prior roles from initial marketing plans to structured program development and growth. I received my honorable discharge from the United States Marine Corps in July of 1997. My most recent role prior to Spray-Net was as National Vice President of the Mobile Modular division of EZ-Access, a leader in the home and commercial accessibility space which serves several hundred VA Hospitals, supplies accessibility for countless school districts and supports a network of several hundred authorized dealers. I also bring franchise experience as a Regional Director with Next Day Access, a Franchisor in the home access and mobility space.

I love what I do! I have been in the franchising world for over 30 years in advertising and marketing with franchisees. It all started in 1996 in the franchising industry with MAACO Auto Painting as an account manager/media buyer, managing over 20 different media markets purchasing over $6 million a year in TV/Radio along with working closely with over 140 franchisees. For the past 10 years I have been working with CertaPro franchisees on developing marketing strategies for new owners in the start of their business. Most important is keeping them focused on strategic brand development along with building a strong marketing strategy on lead generation through all marketing channels and looking forward to doing the same at Spray-Net!

I have over 15 years of experience in retail marketing, with a focus on trade marketing and shopper behavior. I have worked on both sides of the franchise industry – as a franchisor and a franchisee – so I have a unique perspective on translating global trends into successful campaigns that help franchisees thrive. I have an MBA and Masters in Retail Strategy, and what drives me is pushing local businesses to stay competitive in an ever-evolving market. Let us roll up our sleeves and get things done!

I started my Spray-Net journey in 2020 as part of the Customer Experience Team. I’ve always thrived in client facing roles, and most of my professional experience has been centered around client management. I enjoyed my time working in the call center as it allowed me to learn about our client base and internal operations. I later became the Customer Experience Manager, and I am now fortunate enough to work alongside an amazing team of fully remote call center agents! Working in client facing roles has its ups and downs, so our CX team always takes the time to check in with one another and make sure everyone feels supported in their roles.