Our Support Center
I started in the paint industry as a student painting franchisee with CollegePro in 2006. At the time, our COO Pat was the VP there and showed me the ropes on how to run a successful painting business and this, of course, led to the idea for Spray-Net. After growing the business quickly from 1 to 60+ employees in a little over 3 years, and already having been a franchisee, franchising seemed to be the evident next step and we started doing just that in 2014. As a former franchisee I believe I have a good perspective on what it means to build an effective franchise concept and in my role as CEO my main focus is driving our R&D, software development ideation and finding new ways with our team to market and execute our unique services. What drives me is fulfilling our vision to create value for both our HQ team, our franchisees and the customers we serve!
One word that describes you: RELENTLESS
As VP of franchisee success, I am responsible for, well franchisees’ success! I started my entrepre-neurial career as a CollegePro student painting franchisee in university. I went on to build a business in the moving and junk removal space and during the first six years of operations, the business grew from 1 to 50 employees. During my latest role, I served as director of operations on the franchisor side overseeing the launch and development of new owners throughout the USA. My passion lies in helping others achieve growth and the realization of their short- and long-term goal.
One word that describes you:GENUINE
I’ve spent the last 17 years working with franchisees in developing brands with leadership roles in franchise Support, operations (domestic and international) and development. I helped in supporting the growth of one of the largest franchise systems from 14 to over 1000+ units worldwide. I have a passion for coaching and supporting franchisees to hit unit level goals. I am excited to crush our goals and understand very well that the success of the franchisor is dependent on the success of our franchisees, and I will bring it every day to support the success of both. These are exciting times for Spray-Net, and I cannot wait to help drive the growth of this brand together! #spraynetworlddomination
One word that describes you:OUTGOING
I met Carmelo when he was a CollegePro student painter when I was working at the paint store preparing his paint. A few years later, in 2012 I joined Spray-Net and have literally done it all! I started in after sales support, then sales for a few years where I personally sold for over $5M in revenue, oversaw our corporate production teams, temporarily ran a franchise and most recently supporting franchisees. I’ve seen a lot and excited to share my experience with new franchise owners as we expand across North America!
One word that describes you:PASSIONATE
I have been working in customer service my entire life. I actually worked with Pat (our COO) at CollegePro running his operations before owning my own restaurant franchise. I love working with customers and helping my teams excel and reach their goals. At Spray-Net I ensure our customers are happy, run our corporate production teams and help with onboarding new franchisees. My biggest satisfaction is seeing franchisees attain their goals through their hard work and determination.
One word that describes you:DETERMINED
Before joining the Spray-Net team I was working as an accountant for the external accounting firm that was handling the Spray-Net financial statements since 2016 so you could say I was part of the team since then. In my role as the external CPA I got to learn the business inside and out and happy to be a more integral part of the growth going forward!
One word that describes you:ADAPTABLE
I’ve been at Spray-Net since its inception and done it all! Started as a painter, promoted to team lead then manager of multiple teams. After that, I oversaw all the corporate teams and the distribution center where I ultimately landed and now run. I’ve seen and understand many different aspects of the company and look forward to growing the brand more in the US and expanding our warehouse & manufacturing facilities!
One word that describes you:METHODICAL
I am excited to bring more than 15 years of upper management and executive leadership experience to the Spray-Net team. I have overseen all aspects of marketing in several of my prior roles from initial marketing plans to structured program development and growth. I received my honorable discharge from the United States Marine Corps in July of 1997. Originally from Seattle, Washington, I am coming to Spray-Net from my most recent role as National Vice President of the Mobile Modular division of EZ-Access, a leader in the home and commercial accessibility space which serves several hundred VA Hospitals, supplies accessibility for countless school districts and supports a network of several hundred authorized dealers. I also brings franchise experience as a Regional Director with Next Day Access, a Franchisor in the home access and mobility space.
One word that describes you: DRIVEN
I started in 2016 as Customer Experience Manager building the customer service team and systems, while simultaneously working on the development of our internal custom software the Spray-Network. This transitioned to project management of Spray-Net’s software development, creating a basic framework for our continual development and reporting for both internal processes and franchise field and customer relations.
One word that describes you:INTUITIVE
I started my Spray-Net journey in 2020 as part of the Customer Experience Team. I’ve always thrived in client facing roles, and most of my professional experience has been centered around client management. I enjoyed my time working in the call center as it allowed me to learn about our client base and internal operations. I later became the Customer Experience Manager, and I am now fortunate enough to work alongside an amazing team of fully remote call center agents! Working in client facing roles has its ups and downs, so our CX team always takes the time to check in with one another and make sure everyone feels supported in their roles.
One word that describes you:ADAPTABLE
Being professional and having integrity are a given. These are the core values that make Spray-Net, Spray-Net.
Running a painting business involves a lot of running around. Between juggling your customers, your jobs and your crew it’s easy to get lost, especially if you’re keeping track of everything on paper. The Spray-Network is the service-industry software we custom-designed for our business, so our franchise partners can get more done, in less time and with less headaches.
Using our experience running multiple corporate territories, the ops team’s job is to help you structure and run your individual Spray-Net franchise. The Ops Team will coach you on everything from paint application right down to calculating your labor costs.
While searching different franchise opportunities, you’ll notice that traditional franchise systems take care of all of the national marketing, but leave all of the local stuff to you. The Marketing team are marketing specialist, so leave it ALL up to them.
Your days are busy enough with heading from consultation to consultation and executing your jobs. Imagine if you had to answer every single incoming customer call and email? Don’t worry, the Customer Experience team wouldn’t do that to you.
The Distribution team creates and maintains strategic vendor partnerships for you, so you get everything you need in one place, at a cost-effective price and on time.
The R&D team leads innovation. They take care of optimizing existing products and developing new ones to continuously offer homeowners unique, cost-effective renovation solutions.
As a first order of business, you’ll learn the basics about our unique coatings, how to apply them and how to approach your first jobs. Then, we’ll send an on-site trainer and sales consultant to your territory to accompany you during your first service-calls and jobs. During the season, we’ll schedule another visit to your territory where we can tailor your second round of training according to where you are on the learning curve.
Here’s a little preview of what Part 1 of your initial Spray-Net Training looks like:
Each micro-team will follow you closely during your first year in business to ramp up your operations and sales through a combination of different tactics: on-site visits and training, bi-weekly status calls, weekly lead analyses and much more.
The FAC gives our franchisees a voice. Through your elected regional representative, you’ll play a role in the creation of system-wide procedures and projects.
At the end of every season, we gather our franchisees and support center and fly to a cool destination to share best practices, sharpen some skills and go over plans for the next season.
Our e-learning platform gives you anytime access to training videos and educational material even after your initial training. Keep learning as you need to, at your own pace and on your own schedule.